Good questions

Everything you're wondering about ordering, pickup, and the dogs.

When do orders open?

Every Thursday at 9am, right here on the site. Batches are small and it's first come, first served. When something's gone, it's gone until next week. The little sign in the corner always tells you if we're open or sold out.

How do I get my bakes?

Pickup in SE Portland, Saturdays 10am to 1pm. The exact location arrives with your order confirmation. Can't carry it all? Delivery is available in SE Portland for orders over $35, Saturday afternoons.

Is there an order minimum?

Yes, $12 for any order and $35 for delivery. Small-batch baking means every oven load has to count. Think of it as an excuse to try one more thing.

Do I pay now or at pickup?

You pay now. All orders are paid ahead through our secure Stripe checkout, so every bake is spoken for before it goes in the oven.

I have an allergy. Can I still order?

Please read carefully: everything is baked in one home kitchen that regularly handles wheat, dairy, eggs, sesame, coconut, and tree nuts (hello, Oregon hazelnuts). Individual bakes may be vegan or made without certain ingredients, but nothing is certified allergen-free and cross-contact is always possible.

Each product page lists what's inside, and there's a notes field at checkout. If your allergy is severe, I'd rather you skip the treat and stay safe.

Wait, don't you have dogs?

Two of them, and they are extremely committed to their jobs as morale officers. But licensed home bakery rules are strict and so am I: the dogs are never in the kitchen while anything is being prepped, baked, or packaged. They supervise from the other side of the door.

Can I change or cancel my order?

Email info@sashasbakeshop.com by Friday morning and we'll sort it out. After that, your bakes are already in motion (dough waits for no one), so changes usually aren't possible.

What if I miss pickup?

Life happens! Send a message before Saturday 1pm and we'll figure out a plan. Orders left unclaimed without a heads up can't be refunded, since every batch is baked just for you.

Do you do custom orders or wholesale?

Yep! Custom cakes, event boxes, a standing order for your cafe: send details through the contact page and I'll get back to you within a day or two.

How do I hear about weekly specials first?

The journal and the newsletter. Specials drop alongside the mainstays every week, and newsletter folks get the menu in their inbox before orders open Thursday. Instagram (@sashas.bakeshop) gets it next.

Still wondering something? Say hi and ask away. There are no weird questions, only future FAQ entries.